Privacy Policy​

Last updated: 25 October 2026

Mae Tours Seychelles (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, stored and shared when you visit maetourseychelles.info, contact us, or enquire about our Seychelles tours and excursions.

Please read this policy together with any information shown to you when submitting a booking or enquiry. We process personal information for appropriate purposes and in accordance with applicable law.

1. Who Is Responsible for Your Information?

Mae Tours Seychelles is responsible for handling personal information collected through this website and in connection with tour enquiries and services. If you have a privacy question or want to make a request, contact us using the details in the Contact Us section below.

2. Information We May Collect

The information we collect depends on how you use the website and whether you contact us or request a tour. It may include:

  • Contact details: your name, email address, telephone number and other details you choose to provide.
  • Enquiry and tour details: preferred tour, travel dates, number of participants, pickup or meeting arrangements, and special requests.
  • Correspondence: the contents of emails, contact forms and other messages you send us, together with our replies.
  • Transaction information: relevant booking, payment-status or billing records where a transaction is offered. Payment card details should be handled by the applicable payment provider where one is used.
  • Technical and usage information: information that may be collected by the website or its hosting, security, analytics or cookie tools, such as browser and device information, pages requested, usage events and IP address.

Please do not send sensitive personal information unless it is genuinely needed to handle your request. If you tell us about an accessibility, dietary or other requirement for a tour, we will use that information only as reasonably needed to respond or help arrange the service.

3. How We Use Information

Depending on your interaction with us, information may be used to:

  • answer questions and respond to tour enquiries;
  • prepare, confirm and manage tour arrangements you request;
  • communicate about meeting points, schedules, changes or service-related matters;
  • maintain website security, prevent misuse and troubleshoot technical problems;
  • understand website performance and improve our pages and services where analytics tools are used;
  • keep appropriate business records and meet applicable legal obligations; and
  • send marketing messages only where permitted and, when required, with your consent.
4. Legal Grounds for Processing

Where applicable data protection law requires a legal basis, we process personal information on a basis appropriate to the situation. This may include taking steps at your request before providing a service, performing an agreement, complying with a legal obligation, pursuing a legitimate interest such as operating and securing the website, or obtaining your consent. Where processing relies on consent, you may withdraw it; this does not affect processing that occurred before withdrawal.

5. Cookies and Similar Technologies

This website or the services used to operate it may use cookies and similar technologies. These can be necessary for site functionality, help remember preferences, support security, or provide website statistics. The cookies actually used depend on the website configuration and enabled third-party services.

You can review cookie controls presented on the website, if available, and manage cookies through your browser settings. Blocking some cookies may affect website functionality. Where consent is legally required for non-essential cookies, those technologies should only be used in accordance with applicable consent requirements.

6. When Information May Be Shared

We do not sell your personal information. We may disclose relevant information where reasonably necessary to:

  • Service providers: website hosting, security, email, analytics, booking, payment or other technology providers that help operate the website or respond to requests.
  • Tour and travel partners: local guides, boat operators, transport providers or other suppliers, where information is needed to respond to an enquiry or arrange a service.
  • Authorities and legal advisers: where disclosure is required by law, necessary to protect rights or safety, or needed to establish or defend a legal claim.
  • Business changes: a relevant successor or adviser if a business transfer or restructuring occurs, subject to appropriate safeguards and applicable law.

Third-party services may process information under their own privacy policies. We encourage you to review those policies when using their services.

7. International Processing

Some website, communications, analytics or booking providers may store or process information outside Seychelles or your country of residence. Where this occurs, we will take steps required by applicable law to ensure that any transfer of personal information has an appropriate legal basis and safeguards.

8. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including handling your enquiry or booking, maintaining appropriate records, resolving disputes, securing our services and meeting legal obligations. Retention periods vary depending on the type of information and the circumstances. When information is no longer needed, we will take reasonable steps to delete it or render it non-identifiable, subject to applicable law.

9. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No website, email transmission or electronic storage system can be guaranteed to be completely secure, so please take care when sending information online.

10. Your Privacy Choices and Rights

Depending on the law that applies to you, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction of processing, object to certain processing, request a portable copy, or withdraw consent where processing is based on consent. You may also have the right to complain to the relevant data protection authority.

These rights are subject to legal conditions and exceptions. To make a request, contact us using the details below. We may need to verify your identity and will respond within the timeframe required by applicable law.

11. Children’s Privacy

This website is intended for people planning travel and tours, not for children to use independently. If a booking involves a child, a parent or responsible adult should provide the necessary information. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter.

12. Links to Other Websites

Our pages may link to third-party websites or services. We do not control their content or privacy practices. When you leave our website, review the privacy policy of the destination website before sharing personal information.

13. Changes to This Policy

We may update this Privacy Policy when our services, website tools or legal requirements change. The latest version will be published on this page with a revised “Last updated” date. Please check this page periodically for updates.

14. Contact Us

For questions about this Privacy Policy or to make a privacy request, contact Mae Tours Seychelles:

Please do not include payment card details or other highly sensitive information in your email.

This Mae Tours Seychelles privacy policy also explains our approach to data protection for tour booking information, personal information privacy, website cookies and privacy, and the privacy rights available to visitors under applicable law. For questions about Seychelles tour privacy or Mae Tours Seychelles data protection practices, please contact us using the details above.